MAKALAH BAHASA INGGRIS
Nama Kelompok :
1.
Agnes Pricilia 20217265
2.
Giva Vernando 22217573
3.
Laurensius Haryo 23217286
4.
Nixon Joselino Suki 24217523
5.
Pesta Renika Hutabarat 24217705
FAKULTAS EKONOMI
UNIVERSITAS GUNADARMA
JAKARTA
2019
1.
Describe a Product
Hallo, Nice to meet you all today.
How are you today ? Let me introduce myself. My name
is Desti. I’m from pharmacy company. I will tell you about the best product of
our company, it is Smart Detox. You are already familiar with the name of Smart
Detox, is not it ? Yes, Smart Detox is one of the best way to get healthy life
with the modern way for all of you who want to get the optimal healthy with the
best appearance and ideal weight.
Smart Detox is a detoxification program brand that
relies on quality and trusted supplement products from Synergy WorldWide which
is a Smart Nutritition and Food Supplement brand from America that has 40 years
of experience and is in 70 countries, with FDA Approval certification, making
the name Smart Detox popular because it is able to provide considerable
satisfaction for many people.
Smart Detox has a smart and modern way because
anyone can do it either male or female and also old or young. With
detoxification methods that have been trusted from ancient times as an
effective way that has been proven to help remove toxins in the body that
causes all kinds of diseases and disruption of body metebolism that causes
obesity or obesity.
Smart Detox has a smart and modern way because
anyone can do it either male or female and also old or young. With
detoxification methods that have been trusted from ancient times as an
effective way that has been proven to help remove toxins in the body that
causes all kinds of diseases and disruption of body metebolism that causes
obesity or obesity.
In general, the benefits of detoxification for
bodily health are numerous. Likewise with the smart detox program conducted
20-40 days, the benefits are not much different.
1. Helps Lose Weight
2. help
Increase Stamina
3. Helps Increase Endurance
4. Stay Young
5. Helps Prevent Free Radicals
6. Helps Heart Performance
Get the further information, free consultation, and
interesting price from us for all of you who want to change your life style to
be healthier, get your ideal weight, and lose your weight until 21 kg in 20
days only. Call our customer service by Chat, Whatsapp, or LINE in 082281800488
and BBM : 585B2E94
2.
How to Describe Job
a.
What
Is a Job Description?
A job description summarizes the
essential responsibilities, activities, qualifications and skills for a role.
Also know as a JD, this document describes the type of work performed.
A job description should include
important company details — company mission, culture and any benefits it
provides to employees. It may also specify to whom the position reports and
salary range.
An effective job description will
provide enough detail for candidates to determine if they’re qualified for the
position.
b.
Job
Title
Make your job titles specific. Targeted
job titles are more effective than generic ones, so be precise by including key
phrases that accurately describe the role.
Avoid internal lingo that may confuse
the job seeker. Stick to standard experience levels like “Senior” rather than
“VI” or other terms people are less likely to look for.
c.
Job
Summary
Open with a strong, attention-grabbing
summary. Your summary should provide an overview of your company and
expectations for the position.
Hook your reader with details about what
makes your company unique. Your job description is an introduction to your
company and your employer brand. Include details about your company culture to
sum up why a candidate would love to work for you.
Include an exact job location. Provide
an exact job location to optimize your job posting so it appears higher in job
search results.
d.
Responsibilities
and Duties
Outline the core responsibilities of the
position. Make sure your list of responsibilities is detailed but concise. Also
emphasize the duties that may be unique to your organization. For example, if
you are hiring for an “Event Management” role and the position requires social
media expertise to promote events, include this detail to ensure candidates
understand the requirements and can determine if they’re qualified.
Highlight the day-to-day activities of
the position. This will help candidates understand the work environment and the
activities they will be exposed to on a daily basis. This level of detail will
help the candidate determine if the role and company are a right fit, helping
you attract the best candidates for your position.
Specify how the position fits into the organization.
Indicate who the job reports to and how the person will function within your
organization, helping candidates see the bigger picture and understand how the
role impacts the business.
e.
Qualifications
and Skills
Include a list of hard and soft skills.
Of course, the job description should specify education, previous job
experience, certifications and technical skills required for the role. You may
also include soft skills, like communication and problem solving, as well as
personality traits that you envision for a successful hire.
Keep your list concise. While you may be
tempted to list out every requirement you envision for your ideal hire,
including too many qualifications and skills could dissuade potential
candidates.
Describe
a Job to others :
Ex : My sister is a bank teller. Her
main job is processing all cash transactions taking place in the bank. she also
receives checks and cash for deposit, verify amounts, and check accuracy of
deposit slips. Not only that, she must record transactions by logging cashier's
checks, traveler's checks, and other special services, but also preparing
currency transaction reports. She has to can to use computers, calculators, or
adding machines to calculate daily transactions and enters customers' transactions
into computers in order to record transactions and issue computer-generated
receipts. Finally, she makes reports and submit them to the bank manager.
3.
Responding Complaints
3.1
Responding to Complaints
a. Don’t leave them hanging
One hour is the new one business day.
More than 85 percent of customers think businesses should respond to emails
within an hour, according to a survey by Toister Performance Solutions, a firm
that focuses on customer service training. Similarly, 42 percent of customers
expect one-hour response time on social media, according to a survey from the
social media research project, The Social Habit.
Many customer complaints can’t be
resolved in 60 minutes or less, but they can at least be addressed. If you need
a few days to investigate the customer’s complaint, tell her so now, not after
those few days. Your failure to respond might lead the customer to believe
you’re not on top of customer service—or worse, that you don’t care, which only
worsens the situation.
If you won’t be able to respond quickly,
consider setting up an automatic response. With Keap, the completion of a
“contact us” web form can trigger an email that tells the customer you’ll get
back to her as soon as possible. While that email can’t resolve the complaint,
it can reassure the customer that her message didn’t disappear into an online
black hole.
b. Listen and apologize
No matter the business or the complaint,
the first two steps to resolving a customer complaint are the same. Step one:
listen to the customer’s experience in its entirety. Step two: apologize.
Ideally, these conversations would take
place in person or on the phone, but that doesn’t mean Yelp reviews and
Facebook comments should be ignored. Digital marketing strategist Jay Baer says
businesses should address every complaint, on every channel, every time. “I’m
not suggesting that the customer is always right,” Baer said in a webinar, Hug
Your Haters: Customer Service in a Digital and Social World, “I’m suggesting
that the customer is always heard.”
You don’t have to plead guilty to an
offense every time a customer complains, but you do need to consider his point
of view—to listen without interruptions. Make it clear that you understand why
the customer is upset, even if you don’t agree with him. You may not be sorry
that he simply didn’t like your product, but you can still be sorry that he had
a disappointing experience.
The simple act of listening and
apologizing can be therapeutic enough to resolve the problem. Researchers at
the University of Nottingham in the United Kingdom conducted a study with two
groups of eBay customers who had given negative feedback. In a request to
withdraw the comments, one group was offered an apology that cited a
manufacturer delay, while the other was offered a small amount of money.
Ultimately, a simple “sorry” proved more valuable than the cash: 45 percent of
participants withdrew their comments after receiving the apology, compared with
only 23 percent of those offered compensation.
c. Focus on the solution
After you’ve listened to the customer’s
complaint and apologized, you can offer your side of the story—not an excuse,
but an explanation. A customer’s misunderstanding or lack of information could
have contributed to his complaint, and learn more about your company’s
intentions might help settle his emotions.
But keep it short: The more you say, the
more you might create opportunities to start another argument. Instead, shift
the conversation away from the problem and toward the solution.
Don’t make promises you don’t intend to
keep: You’re not going to drastically change your company’s offerings or
operations based on the opinion of one person. But maybe you’re going to talk
with an employee or adjust a process that caused the problem in order to
prevent it from happening again. By explaining the actions you’re going to
take, you show the customer that you valued his feedback and gave it serious
consideration.
If you can afford it, give the customer
a financial incentive for a future purchase. If a restaurant settles a
complaint by reducing the bill, the customer still might leave with a negative
impression of the service. Offering a gift card compels the customer to come
back for an additional—and hopefully, more positive—experience with your
company. According to "Understanding Customers," it takes 12 positive
experiences to overcome one unresolved negative experience with a business.
3.2 Responding
to Complaints with Letter/E-Mail
Dear Andrew,
I sincerely apologize for any inconvenience
these issues may have caused you. I have taken the liberty of resubmitting your
listings that were incorrectly declined for Broken Site. According to my
research, your listings that were declined for Blocked Site were also declined
for Duplication of Results. This means that the keywords that you were
attempting to add to your account, already existed in your account, and were
seen as a duplicate of an existing listing. This means that the keywords you
were hoping to add already exist in your account.
You are correct, after further review it
was acknowledged that your site does not offer a product of service that Yahoo!
does not to be affiliated with, and therefore the Blocked Site decline reason
was an incorrect one. This decline reason did not affect the outcome of your
submission.
The keywords that were declined for
Insufficient Content, were declined correctly. You were attempting to bid on
keywords like “business coach executive professional,” and “life and business
coach,” but it is not clear if a user can actually find a business coach on
your site, or if they will be referred to 3rd party for assistance with that
request. If you were to offer more information on the “Locate an Executive
Coach” section of your site, you could be approved for those keywords.
You may be interested to know that
Yahoo! is developing a new advertiser interface that will offer business owners
a more powerful advertising experience, and we plan to roll this interface out
during the second half of this year.
I understand that there are several
things in your account that you would like changed, and I would just like to
let you know that we take advertiser feedback very seriously as we are always
striving to improve our services. We welcome any additional feedback you may
have.
Please do not hesitate to contact us if
we can be of any further assistance. Thank you for choosing Yahoo! Search
Marketing!
Sincerely,
[NAME]
Executive Services
Yahoo! Search Marketing
3.3 Asking and giving opinion
Expression of Asking and Giving Opinion. Our
opinion about something is what we think or believe about it. In communication
sometime we need someone’s opinion to overcome our problems since we feel
difficult to solve.
Below are some expressions we can use to
ask someone’s opinion and give our opinion to someone else. We will need to use
these expressions in a discussion activity. For the information about
Expression of Asking and Giving Opinion, let’s discuss about it.
Asking for
Opinion :
What do you
think?
What’s your
opinion?
What are your
ideas?
Do you have any
thoughts on that?
How do you feel
about that?
Do you agree?
Have you got any
comments on …..
Do you have any
idea?
Do you have any
opinion on …
Would you give
me your opinion on……….?
What is your
reaction to ……
What is your
opinion about……….?
What are you
feeling about………….?
What are your
views on……….?
Please give me
your opinion ….
What do you
think about … (this)?
Do you think
that’s right?
What’s your
view?
Giving Opinion :
I hold the
opinion ….
My own view of
the matter is ……
Well, personally
…….
If I had my
view, I would …..
If I were you
I think…
I don’t think …
I believe…
I don’t believe
…
In my opinion,
For me,
Personally, I
think …
I feel (that)
…..
I don’t feel
(that) …..
Dialog Asking
and Giving Opinion
Situation:
choosing a dress in a department store.
·
Naima:
I love these two dresses. But I have to choose one. What do you think? Which
one is suited to me?
·
Naomi:
I think the dress which has peach color is suited to you.
·
Naima:
really? But the blue one has a beautiful design.
·
Naomi:
You’re right. But it seems too big to you isn’t it?
·
Naima:
yea…
·
Naomi:
I have an idea! Let’s find a dress which has peach color, but the design is
similar to the blue one?
·
Naima:
yeah… That’s sounds good!
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