MAKALAH BAHASA INGGRIS
Nama Kelompok :
1.
Agnes Pricilia 20217265
2.
Giva Vernando 22217573
3.
Laurensius Haryo 23217286
4.
Nixon Joselino Suki 24217523
5.
Pesta Renika Hutabarat 24217705
FAKULTAS EKONOMI
UNIVERSITAS GUNADARMA
JAKARTA
2019
1.
Report Text New Product About Samsung
Galaxy S10
The Galaxy S10 marks the 10th revision
to Samsung's S-series of flagship smartphones, unveiled at Samsung's Unpacked
2019 press conference. For 2019 it's joined by a new sibling in the Galaxy S10e
(a 'Lite' version), as well as the S10 Plus, and sees all-round upgrades to
design, performance, photography and more.
This is the first in the line to include
an ultrasonic in-display fingerprint sensor, and there are now three camera
lenses at the rear. The S10 Plus even gains an extra camera at the front.
The new Infinity-O Dynamic AMOLED
display is simply gorgeous, HDR10+ enabled with dynamic tone-mapping, and a
punch-hole cutout for the selfie camera leaving masses of room for pure screen.
It's larger too, with the trio adopting 5.8-, 6.1- and 6.4in displays.
"Galaxy S10 builds on [an]
incredible legacy, and delivers breakthrough display, camera, and performance
innovations. With four premium devices, each built for a consumer in mind,
Samsung is leveraging a decade of industry leadership to usher in a new era of
smartphone technology," said Samsung President DJ Koh.
The standard Galaxy S10 is a huge
improvement over the S9, and we think well worth the upgrade. It's instantly
recognisable as a S-series flagship, yet Samsung has managed to push the
boundaries further and improve upon what was already a great-looking phone.
With a larger 6.1in screen it's a bit
bigger than its predecessor, but both thinner and lighter. Samsung has revamped
the front of the device, with a new colour-soaked AMOLED Infinity-O panel
devoting maximum surface area to usable screen space (now up to 93.1%
screen-to-body ratio), and an integrated super-accurate ultrasonic fingerprint
sensor. At the back it's moved the camera module from a vertical to a
horizontal position, and added two extra camera lenses.
The new triple-lens camera module
comprises the existing 12Mp wide-angle lens with a variable aperture of
f/1.5-2.4 with 16Mp, f/2.2 ultra-wide and 12Mp, f/2.4 telephoto lenses. The
camera app has also been updated, and we're looking forward to giving it a
whirl.
2.
How to Describe Job
Bank Teller
Bank teller main job is processing all
cash transactions taking place in the bank. Bank teller also receives checks
and cash for deposit, verify amounts, and check accuracy of deposit slips. Not
only that, teller must record transactions by logging cashier's checks,
traveler's checks, and other special services, but also preparing currency
transaction reports. teller has to can to use computers, calculators, or adding
machines to calculate daily transactions and enters customers' transactions
into computers in order to record transactions and issue computer-generated
receipts. Finally, teller makes reports and submit them to the bank manager.
Bank Teller Job Responsibilities:
·
Serves
customers by completing account transactions.
·
Provides
account services to customers by receiving deposits and loan payments, cashing
checks, issuing savings withdrawals, and recording night and mail deposits.
·
Sells
cashier’s checks, traveler’s checks, and series e bonds.
·
Answers
questions in person or on telephone and refers customers to other bank services
as necessary.
·
Records
transactions by logging cashier’s checks, traveler’s checks, and other special
services; preparing currency transaction reports.
·
Cross-sells
bank products by answering inquiries, informing customers of new services and
product promotions, ascertaining customers’ needs, and directing customers to a
branch representative.
·
Completes
special requests by closing accounts, taking orders for checks, opening and
closing Christmas and vacation clubs, exchanging foreign currencies, completing
safe-deposit box procedures, and providing special statements, copies, and
referrals.
·
Reconciles
cash drawer by proving cash transactions, counting and packaging currency and
coins.
·
Reconciles
loan coupons and other transactions.
·
Maintains
supply of cash and currency and turns in excess cash and mutilated currency to
head teller.
·
Complies
with bank operations and security procedures by participating in all
dual-control functions, maintaining customer traffic surveys, auditing other
tellers’ currency, and assisting in certification of proof.
·
Maintains
customer confidence and protects bank operations by keeping information
confidential.
·
Contributes
to team effort by accomplishing related results as needed.
Pro’s of Becoming a Bank Teller:
·
Great
Hours: Let’s face it, bankers have
pretty nice hours! As a bank teller
there is a considerable chance that you will have almost every US holiday off! At some banks that time off will be
paid! When was the last time you had a
job that gave you Columbus Day off?
Don’t let that fool you though, as a bank teller you are the lifeblood
of the bank, do you really think you’re going to get all the time off you think
you deserve?
·
Competitive
Pay: In today’s economy a lot of people
are just happy to have a job, whether it be full or part time, and pay for
their cost of living. As a bank teller
you will be working in an industry that has pay standards that have to be
matched or exceeded by other employers for the same position. Off hand this may not seem like a great pro;
you may be asking yourself, “why is it a good thing to be getting paid the same
as everyone else?” The answer is simple,
not all jobs or careers, in fact most, do not have industry standards, and your
pay could be solely based upon your abilities as a sales person or
negotiator/interviewee. In the finance
industry, due to it’s competitive nature, a floor for pay is well
established. In other words it’s not hard
to figure out what you should be getting paid as a teller.
Con’s of Becoming a Bank Teller:
·
The
Hours: I know I said above that Banker’s hours are great. As with most things, there is a caveat to
that statement, as the grunt, the workhorse and the foundation of the
organization you’re expected, and one way or another you will be made aware of
this, to perform above and beyond your job description. That means coming in early, staying late and
generally just getting the job done.
·
The
Bureaucracy: Bank’s are institutions
that intermingle with the public and their elected representatives, also known
as politicians, due to this precarious position they are also highly
regulated. Bank’s have lot’s of red
tape!
The purpose of the doctor's delegation :
Delegating a task does not mean that the
doctor is not competent to do it. All of
these tasks are contained in the Indonesian Doctors Competency Standards in
2012 and must be able to be carried out by doctors independently. In the world
of work, the delegation of doctor's tasks needs to be done so that patients do
not wait too long in the clinic or late to be treated. Another reason, doctors sometimes can not be
present on time during practice hours or during a room visit because they have
to do medical procedures or operations that take no time.
However, there are doctors whose duties
clearly cannot be delegated, namely the determination of the diagnosis and the
patient's treatment plan. This is the
exclusive authority of doctors set in the law, as well as what distinguishes it
from the nursing profession. Although the medical authority is not as big as a
doctor, a nurse is not a doctor's aide as many people think. This mindset often makes the relationship
between doctors and nurses less harmonious. Not infrequently, doctors feel
nurses work outside their authority or nurses feel doctors can only govern
without seeing the actual conditions on the field. In fact, doctors will not be able to treat
and serve patients properly without the participation of nurses. As the
spearhead of medical services, nurses are often the first person that patients
encounter during treatment. Therefore,
its role is very decisive. So if the
doctor needs to delegate the task, treat the nurse as an equal partner.
3.
Responding Complaints
3.1
Responding to Complaints
a. Don’t leave them hanging
One hour is the new one business day.
More than 85 percent of customers think businesses should respond to emails
within an hour, according to a survey by Toister Performance Solutions, a firm
that focuses on customer service training. Similarly, 42 percent of customers
expect one-hour response time on social media, according to a survey from the
social media research project, The Social Habit.
Many customer complaints can’t be
resolved in 60 minutes or less, but they can at least be addressed. If you need
a few days to investigate the customer’s complaint, tell her so now, not after
those few days. Your failure to respond might lead the customer to believe
you’re not on top of customer service—or worse, that you don’t care, which only
worsens the situation.
If you won’t be able to respond quickly,
consider setting up an automatic response. With Keap, the completion of a
“contact us” web form can trigger an email that tells the customer you’ll get
back to her as soon as possible. While that email can’t resolve the complaint,
it can reassure the customer that her message didn’t disappear into an online
black hole.
b. Listen and apologize
No matter the business or the complaint,
the first two steps to resolving a customer complaint are the same. Step one:
listen to the customer’s experience in its entirety. Step two: apologize.
Ideally, these conversations would take
place in person or on the phone, but that doesn’t mean Yelp reviews and
Facebook comments should be ignored. Digital marketing strategist Jay Baer says
businesses should address every complaint, on every channel, every time. “I’m
not suggesting that the customer is always right,” Baer said in a webinar, Hug
Your Haters: Customer Service in a Digital and Social World, “I’m suggesting
that the customer is always heard.”
You don’t have to plead guilty to an
offense every time a customer complains, but you do need to consider his point
of view—to listen without interruptions. Make it clear that you understand why
the customer is upset, even if you don’t agree with him. You may not be sorry
that he simply didn’t like your product, but you can still be sorry that he had
a disappointing experience.
The simple act of listening and
apologizing can be therapeutic enough to resolve the problem. Researchers at
the University of Nottingham in the United Kingdom conducted a study with two
groups of eBay customers who had given negative feedback. In a request to
withdraw the comments, one group was offered an apology that cited a
manufacturer delay, while the other was offered a small amount of money.
Ultimately, a simple “sorry” proved more valuable than the cash: 45 percent of
participants withdrew their comments after receiving the apology, compared with
only 23 percent of those offered compensation.
c. Focus on the solution
After you’ve listened to the customer’s
complaint and apologized, you can offer your side of the story—not an excuse,
but an explanation. A customer’s misunderstanding or lack of information could
have contributed to his complaint, and learn more about your company’s
intentions might help settle his emotions.
But keep it short: The more you say, the
more you might create opportunities to start another argument. Instead, shift
the conversation away from the problem and toward the solution.
Don’t make promises you don’t intend to
keep: You’re not going to drastically change your company’s offerings or
operations based on the opinion of one person. But maybe you’re going to talk
with an employee or adjust a process that caused the problem in order to
prevent it from happening again. By explaining the actions you’re going to
take, you show the customer that you valued his feedback and gave it serious
consideration.
If you can afford it, give the customer
a financial incentive for a future purchase. If a restaurant settles a
complaint by reducing the bill, the customer still might leave with a negative
impression of the service. Offering a gift card compels the customer to come
back for an additional—and hopefully, more positive—experience with your
company. According to "Understanding Customers," it takes 12 positive
experiences to overcome one unresolved negative experience with a business.
3.2 Responding
to Complaints with Letter/E-Mail
Dear Andrew,
I sincerely apologize for any
inconvenience these issues may have caused you. I have taken the liberty of
resubmitting your listings that were incorrectly declined for Broken Site. According
to my research, your listings that were declined for Blocked Site were also
declined for Duplication of Results. This means that the keywords that you were
attempting to add to your account, already existed in your account, and were
seen as a duplicate of an existing listing. This means that the keywords you
were hoping to add already exist in your account.
You are correct, after further review it
was acknowledged that your site does not offer a product of service that Yahoo!
does not to be affiliated with, and therefore the Blocked Site decline reason
was an incorrect one. This decline reason did not affect the outcome of your
submission.
The keywords that were declined for
Insufficient Content, were declined correctly. You were attempting to bid on
keywords like “business coach executive professional,” and “life and business
coach,” but it is not clear if a user can actually find a business coach on
your site, or if they will be referred to 3rd party for assistance with that
request. If you were to offer more information on the “Locate an Executive
Coach” section of your site, you could be approved for those keywords.
You may be interested to know that
Yahoo! is developing a new advertiser interface that will offer business owners
a more powerful advertising experience, and we plan to roll this interface out
during the second half of this year.
I understand that there are several
things in your account that you would like changed, and I would just like to
let you know that we take advertiser feedback very seriously as we are always
striving to improve our services. We welcome any additional feedback you may
have.
Please do not hesitate to contact us if
we can be of any further assistance. Thank you for choosing Yahoo! Search
Marketing!
Sincerely,
[NAME]
Executive Services
Yahoo! Search Marketing
4.
Asking
and giving opinion
Expression of Asking
and Giving Opinion. Our opinion about something is what we think or believe
about it. In communication sometime we need someone’s opinion to overcome our
problems since we feel difficult to solve.
Below are some
expressions we can use to ask someone’s opinion and give our opinion to someone
else. We will need to use these expressions in a discussion activity. For the
information about Expression of Asking and Giving Opinion, let’s discuss about
it.
Asking for
Opinion :
What do you
think?
What’s your
opinion?
What are your ideas?
Do you have any
thoughts on that?
How do you feel
about that?
Do you agree?
Have you got any
comments on …..
Do you have any
idea?
Do you have any
opinion on …
Would you give
me your opinion on……….?
What is your
reaction to ……
What is your
opinion about……….?
What are you
feeling about………….?
What are your
views on……….?
Please give me
your opinion ….
What do you
think about … (this)?
Do you think
that’s right?
What’s your
view?
Giving Opinion :
I hold the
opinion ….
My own view of
the matter is ……
Well, personally
…….
If I had my
view, I would …..
If I were you
I think…
I don’t think …
I believe…
I don’t believe
…
In my opinion,
For me,
Personally, I
think …
I feel (that)
…..
I don’t feel
(that) …..
Dialog Asking
and Giving Opinion
Situation: choosing
a dress in a department store.
·
Naima:
I love these two dresses. But I have to choose one. What do you think? Which
one is suited to me?
·
Naomi:
I think the dress which has peach color is suited to you.
·
Naima:
really? But the blue one has a beautiful design.
·
Naomi:
You’re right. But it seems too big to you isn’t it?
·
Naima:
yea…
·
Naomi:
I have an idea! Let’s find a dress which has peach color, but the design is
similar to the blue one?
·
Naima:
yeah… That’s sounds good!
